Protect your order from damage, loss, or theft during shipping.
At Aviora, we have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return under this policy, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To request a return, contact us first at infoaviorastore@gmail.com with your order number and details of the item you wish to return.
Once your return is approved, we’ll provide the return shipping address, a return shipping label, and instructions on how and where to send your package.
Please do not send any items back before contacting us and receiving return instructions. The return address may differ from the address shown on your package, so always use the address provided by our support team.
For any return-related questions, contact infoaviorastore@gmail.com.
Please inspect your order upon receipt and contact us promptly if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Include your order number, a description of the issue, and, where possible, clear photos of the item and packaging.
Certain types of items are excluded from our voluntary 30-day return policy, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept voluntary returns of hazardous materials, flammable liquids, or gases.
Sale items and gift cards are excluded from our voluntary return policy, except where required by applicable law.
Please contact infoaviorastore@gmail.com if you have questions about your specific item. These exclusions do not limit your statutory rights, including rights relating to defective, damaged, or incorrect goods.
The fastest way to get the item you want is to request a return for your current item and, once the return is accepted, make a